Browsing TagEmployers

Employees – Customers – Profit – What comes first?

Employees – Customers – Profit – What comes first?

Some leaders believe that employees are the core of the organization and their interest should be given priority. They believe that if employees are happy and looked after, customers will flock, get retained well and profit eventually has to come. That’s what Vineet Nayar of HCL believed in and made the firm successful in all respects. Few leaders strongly believe it is the customer who needs a primary priority, hence the phrase – ‘customer is the king’ dictates all the business operations. Some organizations go to any extent to please the customers, even at the cost of the employee morale or willingness. So what about profit – does it stand a chance? Well, the ugly truth is that in the capitalist world, this is the strongest objective which the leaders want to drive but will rarely agree to. Sounds controversial? I know it is, but everyone wants profits – shareholders,Read More

Should you Boomerang?

Should you Boomerang?

Boomerang employees are those who join their former companies for a second stint. Companies hire their ex-employees because they see some clear advantages such as – familiarity with the company & culture; no training or onboarding required; assume they have improved from outside experience etc. HBR recently did a study to understand if the Boomerang employees were actually living up to the above assumptions. Their findings were quite opposite to general belief: Boomerang employees’ performance tends to remain the same. Also their reasons for leaving the organization for the second time tend to be similar to their first departures. Both internal and external hires improve more over time than rehires – their initial advantage of being familiar with company, culture, processes help in the initial years where they show better offtake than new hires, but later new hires do better Boomerang employees are more likely to turn over than bothRead More